About the job

The Customer Service Representative (CSR) provides exceptional customer service to our current and potential customers. The CSR provides general administrative support for the agency, while also multi-tasking other potential situations.

In addition, CSR will be the face of the Company through face-to-face and vocal interactions with all clients. An insurance license is not required initially but will be necessary after the probationary period is complete.

There will be a 90-day probationary period. Paid time off will be earned after the probationary period has ended. We are looking for someone that has a desire to grow with our agency, as well as learn more about personal insurance with an independent insurance agency.

This will be a long-term position with a great, family-owned company in downtown Sapulpa. Pay will be assessed based on experience.

This job will be conducted in an office and will be

full

time 8 : 45 am-5 : 00 pm Monday through Friday.

Required Skills & Experience

HS diploma

Customer service experience preferred

Computer proficiency (MS Office Word / Outlook)

Ability to type at an adequate speed

Excellent customer service skills and attitude

Must be able to work under pressure and meet time-sensitive deadlines

Must be able to work independently with little supervision

Must be able to view a computer screen for a significant portion of the workday

Strong attention to detail

Strong organizational skills

Answering phones as needed

Ability to type emails

Ability to read and interpret documents

Ability to adapt to change

Ability to work effectively and multi-task in fast paced, multi-customer environment

Must be able to work as part of a team at times

Last updated : 2024-05-12